Jira Service Management

Get all approvals on a customer request

Get all comments on a customer request

Get a specific comment on a customer request

Create a public or internal comment on a request

Get customers associated with a service desk

Add customers to a service desk

Create a new customer account

Get customer satisfaction feedback for a request

Submit customer satisfaction feedback for a resolved request. Requires rating (1-5), type must be set to “csat”, and com…

Delete customer satisfaction feedback from a request

Get runtime information about the JSM instance

Get all organizations across the entire Jira instance. For organizations linked to a specific service desk, use list_ser…

Create a new organization

Get a specific organization by ID

Delete an organization

Get all users in an organization

Add users to an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_users t…

Remove users from an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_us…

Get organizations linked to a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the servic…

Add an organization to a service desk

Remove an organization from a service desk

Get all participants on a customer request

Add participants to a customer request

Remove participants from a customer request

Get all queues for a service desk

Get a specific queue by ID

Get issues in a specific queue

Get all customer requests accessible to the user

Get a specific customer request by issue ID or key

Create a new customer request in a service desk. Use list_service_desks to get serviceDeskId, list_service_desk_request_…

Get all request types across all service desks globally. Use this when you need request types from every service desk at…

Get all request types available on a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the…

Get a specific request type by ID on a service desk. Requires both serviceDeskId and requestTypeId. Use list_service_des…

Get the fields for a specific request type

Get request type groups for a service desk

Get all service desks accessible to the user

Get a specific service desk by ID

Get all SLA metric records for a customer request. Returns each SLA metric ID, name, and cycle details. Use a returned s…

Get a specific SLA metric by its ID for a customer request. Use list_request_sla_information first to get the slaMetricI…

Get the status history of a customer request

Get available workflow transitions for a request

Perform a workflow transition on a customer request

Acknowledges any delivery without a webhookEvent field (connectivity checks) with 200.

Fires when a customer request (Jira issue) is created in a service project, from the portal, email channel, API, or by a…

Fires when a customer request (Jira issue) changes, including status transitions, assignee changes, and field edits.

Fires when a customer request (Jira issue) is deleted.

Fires when a comment is added to a request, whether a public reply to the customer or an internal note.

Fires when an existing comment on a request is edited.

Fires when a comment is deleted from a request.

Fires when a file is attached to a request.

Fires when an attachment is removed from a request.

Fires when a link is created between two issues, such as linking an incident to a problem or a request to a change.

Fires when a link between two issues is removed.

Fires when an agent logs time against a request.

Fires when a time log on a request is edited.

Fires when a time log is deleted from a request.

Fires when a user is created on the site, including agents and portal customers.

Fires when a user profile on the site is changed.

Fires when a user is removed from the site.