Zendesk

Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Retrieve complete details for a single brand by its numeric Zendesk ID

Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update one or more properties of an existing brand by its ID

Soft-delete a brand from the Zendesk account by its ID

Upload a logo image for a brand, replacing any logo already set

Remove the logo currently set on a brand

Check whether a custom hostname is a valid host mapping for a Zendesk subdomain before assigning it to a brand

Check whether the host mapping already assigned to a specific brand is still valid

Get an approximate total count of tickets in the Zendesk account

Get an approximate total count of users in the Zendesk account

Get an approximate total count of organizations in the Zendesk account

Retrieve all agent-to-group memberships in the Zendesk account

Retrieve a single agent-to-group membership record by its numeric ID

Add an agent to a group, optionally making it the agent’s default group

Remove an agent from a group by the membership record’s numeric ID

Retrieve a paginated list of all agent groups in the Zendesk account

Retrieve complete details for a single agent group by its numeric Zendesk ID

Create a new agent group for organizing ticket routing and agent assignment workflows

Update the name, description, or visibility of an existing agent group by its ID

Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

Retrieve all user-to-organization memberships in the Zendesk account

Retrieve a single user-to-organization membership record by its numeric ID

Add a user to an organization, optionally making it the user’s default organization

Remove a user from an organization by the membership record’s numeric ID

Retrieve a paginated list of all organizations in the Zendesk account

Retrieve complete details for a single organization by its numeric Zendesk ID

Look up organizations by external ID or name using case-insensitive exact matching

Create a new organization to group end users and control ticket visibility and routing

Update one or more properties of an existing organization by its ID

Permanently delete an organization from the Zendesk account by its ID

Search Zendesk tickets, users, organizations, and groups using Zendesk’s powerful query string syntax with filters, oper…

Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Autocomplete search for tags by name prefix to find registered and recently used tags

Get an approximate total count of all tags in the Zendesk account

Retrieve all tags currently applied to a specific ticket by its ID

Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Replace all existing tags on a ticket with a new set of tags

Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision p…

Retrieve metadata and the download URL for a single attachment by its attachment ID

Upload a file to Zendesk and receive an upload token for attaching it to a ticket comment

Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

Retrieve all ticket field definitions configured in the Zendesk account, including system and custom fields

Retrieve a single ticket field definition by its numeric ID

Create a custom ticket field of a given type, such as a dropdown, checkbox, or multi-select

Update the title, options, or visibility of an existing ticket field by its numeric ID

Permanently delete a custom ticket field by its numeric ID

Retrieve the ticket forms configured in the Zendesk account

Retrieve the full configuration of a single ticket form by its numeric ID

Create a new ticket form defining which ticket fields are presented and in what order

Update one or more properties of an existing ticket form by its ID

Delete a ticket form from the Zendesk account by its ID

Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and…

Update an existing ticket’s properties, add a comment, change status, reassign it, or modify tags and custom fields

Delete a ticket by its numeric Zendesk ID (moved to deleted tickets, where an admin can restore or purge it)

Retrieve the full change history of a ticket, including every field change and comment

Merge one or more source tickets into a target ticket, closing the sources

Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update an existing trigger’s title, conditions, actions, or settings (note - conditions and actions arrays are fully rep…

Permanently delete a trigger from the Zendesk account by its ID

Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Retrieve complete profile details for a single Zendesk user by their numeric user ID

Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Create a new end user, agent, or admin in the Zendesk account

Update the profile, role, or access settings of an existing user by their numeric ID

Permanently delete a user by their numeric Zendesk ID

Search for users by name, email, phone, external id, or any other user property

Processes Zendesk ticket.agent_assignment_changed events. A ticket was reassigned to another agent in Zendesk.

Processes Zendesk ticket.attachment_linked_to_comment events. An attachment was linked to a ticket comment in Zendesk.

Processes Zendesk ticket.attachment_redacted_from_comment events. An attachment was permanently redacted from an existin…

Processes Zendesk ticket.brand_changed events. The brand associated with the ticket changed.

Processes Zendesk ticket.comment_added events. A comment was added when creating or updating a ticket.

Processes Zendesk ticket.comment_made_private events. A public comment was made private after being converted to an inte…

Processes Zendesk ticket.comment_redacted events. Words or strings were permanently redacted from a ticket comment.

Processes Zendesk ticket.created events. A ticket was created.

Processes Zendesk ticket.csat_received events. CSAT was received for a ticket.

Processes Zendesk ticket.csat_requested events. CSAT was requested for a ticket.

Processes Zendesk ticket.custom_field_changed events. The value of a custom ticket field changed.

Processes Zendesk ticket.custom_status_changed events. The ticket’s custom status changed.

Processes Zendesk ticket.description_changed events. The ticket’s description changed.

Processes Zendesk ticket.email_ccs_changed events. Users were added to or removed from a ticket’s email CCs.

Processes Zendesk ticket.external_id_changed events. The external ticket id changed.

Processes Zendesk ticket.followers_changed events. Followers on a ticket changed.

Processes Zendesk ticket.form_changed events. The ticket’s form changed.

Processes Zendesk ticket.group_assignment_changed events. A ticket was reassigned to another group of agents.

Processes Zendesk ticket.marked_as_spam events. A ticket was marked as spam.

Processes Zendesk ticket.merged events. A ticket was merged.

Processes Zendesk ticket.next_sla_breach_changed events. The next SLA breach time changed on a ticket.

Processes Zendesk ticket.ola_policy_changed events. A ticket’s operational-level agreements (OLA) policy changed.

Processes Zendesk ticket.organization_changed events. The ticket’s organization changed.

Processes Zendesk ticket.permanently_deleted events. A ticket was permanently deleted.

Processes Zendesk ticket.priority_changed events. A ticket’s priority changed.

Processes Zendesk ticket.problem_link_changed events. The problem id associated with an incident type ticket changed.

Processes Zendesk ticket.requester_changed events. The ticket requester changed.

Processes Zendesk ticket.schedule_changed events. A ticket’s schedule changed.

Processes Zendesk ticket.sla_policy_changed events. A ticket’s SLA policy changed.

Processes Zendesk ticket.soft_deleted events. A ticket was soft deleted.

Processes Zendesk ticket.status_changed events. A ticket’s status changed.

Processes Zendesk ticket.subject_changed events. A ticket’s subject changed.

Processes Zendesk ticket.submitter_changed events. The submitter of a ticket changed.

Processes Zendesk ticket.tags_changed events. A ticket’s tags changed.

Processes Zendesk ticket.task_due_at_changed events. The due date and time for a task on a ticket changed.

Processes Zendesk ticket.type_changed events. The ticket type changed.

Processes Zendesk ticket.undeleted events. A previously deleted ticket is restored to its active state.

Processes Zendesk user.active_changed events. A user’s active status changed.

Processes Zendesk user.alias_changed events. A user’s alias changed.

Processes Zendesk user.created events. A user was created.

Processes Zendesk user.custom_field_changed events. A custom user field value changed.

Processes Zendesk user.custom_role_changed events. A user’s custom role changed.

Processes Zendesk user.default_group_changed events. A user’s default group changed.

Processes Zendesk user.deleted events. A user was deleted.

Processes Zendesk user.details_changed events. A user’s details changed.

Processes Zendesk user.external_id_changed events. A user’s external id changed.

Processes Zendesk user.group_membership_created events. A user was added to a group.

Processes Zendesk user.group_membership_deleted events. A user was removed from a group.

Processes Zendesk user.identity_changed events. A user’s identity changed.

Processes Zendesk user.identity_created events. A user’s identity was created.

Processes Zendesk user.identity_deleted events. A user’s identity was deleted.

Processes Zendesk user.last_login_changed events. A user’s last login time changed. The last login date is updated only…

Processes Zendesk user.merged events. A user was merged with another user.

Processes Zendesk user.name_changed events. A user’s name changed.

Processes Zendesk user.notes_changed events. A user’s notes changed.

Processes Zendesk user.only_private_comments_changed events. Whether a user can only add private comments changed.

Processes Zendesk user.organization_membership_created events. A user was added to an organization.

Processes Zendesk user.organization_membership_deleted events. A user was removed from an organization.

Processes Zendesk user.password_changed events. A user’s password changed.

Processes Zendesk user.photo_changed events. A user’s photo changed.

Processes Zendesk user.role_changed events. A user’s role changed.

Processes Zendesk user.suspended_changed events. A user’s suspended status changed.

Processes Zendesk user.tags_changed events. A user’s tags changed.

Processes Zendesk user.time_zone_changed events. A user’s time zone changed.

Processes Zendesk organization.created events. An organization was created.

Processes Zendesk organization.custom_field_changed events. A custom organization field value changed.

Processes Zendesk organization.deleted events. An organization was deleted.

Processes Zendesk organization.external_id_changed events. An organization’s external id changed.

Processes Zendesk organization.name_changed events. An organization’s name changed.

Processes Zendesk organization.tags_changed events. An organization’s tags changed.

Processes Zendesk article.author_changed events. A help center article’s author was changed.

Processes Zendesk article.comment_changed events. A help center article comment was edited.

Processes Zendesk article.comment_created events. A help center article comment was created.

Processes Zendesk article.comment_published events. A help center article comment was published.

Processes Zendesk article.comment_unpublished events. A help center article comment was marked as spam, hidden for moder…

Processes Zendesk article.published events. A help center article was published.

Processes Zendesk article.subscription_created events. A help center article subscription was created.

Processes Zendesk article.unpublished events. A help center article was unpublished.

Processes Zendesk article.vote_changed events. A vote was changed on a help center article.

Processes Zendesk article.vote_created events. A vote was added to a help center article.

Processes Zendesk article.vote_removed events. A vote was removed from a help center article.

Processes Zendesk community_post.changed events. A community post was changed.

Processes Zendesk community_post.comment_changed events. A community post comment was changed.

Processes Zendesk community_post.comment_created events. A community post comment was created.

Processes Zendesk community_post.comment_published events. A community post comment was published.

Processes Zendesk community_post.comment_unpublished events. A community post comment was marked as spam, hidden for mod…

Processes Zendesk community_post.comment_vote_changed events. A vote was changed on a community post comment.

Processes Zendesk community_post.comment_vote_created events. A vote was added to a community post comment.

Processes Zendesk community_post.created events. A community post was created.

Processes Zendesk community_post.published events. A community post was published.

Processes Zendesk community_post.subscription_created events. A user subscribed to a community post.

Processes Zendesk community_post.unpublished events. A community post was unpublished.

Processes Zendesk community_post.vote_changed events. A vote was changed on a community post.

Processes Zendesk community_post.vote_created events. A vote was added to a community post.

Processes Zendesk community_post.vote_removed events. A vote was removed from a community post.

Processes Zendesk agent.channel_created events. An agent gained access to a specific channel.

Processes Zendesk agent.channel_deleted events. An agent lost access to a specific channel. This could be the result of…

Processes Zendesk agent.groups_updated events. An agent’s group memberships were updated.

Processes Zendesk agent.max_capacity_changed events. The maximum number of work items per channel that can be assigned t…

Processes Zendesk agent.state_changed events. An agent’s status for a specific channel changed.

Processes Zendesk agent.unified_state_changed events. An agent’s unified or custom status changed.

Processes Zendesk agent.work_item_added events. A ticket, messaging conversation, or incoming call was assigned to an ag…

Processes Zendesk agent.work_item_removed events. A ticket, messaging conversation, or incoming call previously assigned…

Processes Zendesk agent.work_item_updated events. A ticket, messaging conversation, or incoming call previously assigned…

Processes Zendesk chat_ticket.listening_agents_changed events. The agents listening to a chat conversation changed.

Processes Zendesk chat_ticket.member_joined events. A member joined a chat conversation.

Processes Zendesk messaging_ticket.message_added events. A chat message was added by an end user, agent, or trigger.

Processes Zendesk omnichannel_config.omnichannel_routing_feature_changed events. Omnichannel routing was turned on or of…

Processes Zendesk access_log.created events. An access log was created.