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Jira Service Management connector

Back to the connector overview, authentication methods, and actions.
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30 Sept 2026
webhookAdded 16 webhook events for requests, comments, attachments, issue links, worklogs and users, delivered from Jira webhooks, with a setup guide.
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10 Sept 2026
data-syncAdded data sync support for service desks, organizations, request types, and customer requests, so these collections can be periodically pulled and kept up to date.
jiraservicemanagement_list_customer_requests, jiraservicemanagement_list_organizations, jiraservicemanagement_list_request_types, jiraservicemanagement_list_service_desks
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17 Aug 2026
bug-fix guide-changesFixed account linking accepting invalid API token credentials, rebuilt both connection guides with portal screenshots and current Atlassian Developer Console steps (including the required Access type field and the read:jira-user and read:jira-work scopes), and renamed the API Key auth method to API Token.