Getting Started
1
Create or Select a Project
Set up a new project or select an existing one. See Organizations & Projects.
2
Configure the Connector
Enable the connector and set up a Connector Profile in your project. See Setup Connector Profile.
Optionally, configure receiving Events for JustCall into StackOne.
Connector Profile · API Key
Requires Team plan or above. Generate API credentials from JustCall Dashboard under Profile, APIs and Webhooks.
Webhooks setup
3
Link an Account
Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:
Link Account · API Key
4
Use Actions
Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.
Actions
88 actions
Action
Description
List Calls AI Data
Retrieve AI analysis data for calls including sentiment, scores, and summaries.
Get Call AI Data
Retrieve AI analysis data for a specific call.
List Meetings AI Data
Retrieve AI analysis data for meetings.
Get Meeting AI Data
Retrieve AI analysis data for a specific meeting.
List Available Slots
Retrieve available scheduling slots for appointments.
Create Appointment
Create a new appointment in the calendar.
Get Appointment
Retrieve details of a specific appointment by ID.
List Calls
Retrieve a paginated list of all calls with optional filtering by date, agent, direction, type, and more.
Get Call
Retrieve details of a specific call by its ID.
Update Call
Update notes or rating for a specific call.
Get Call Journey
Retrieve the sequential journey stages showing how a call was routed.
Get Call Voice Agent Data
Retrieve AI Voice Agent insights and actions executed during a call.
Download Call Recording
Download the MP3 recording file for a completed call.
Get Account Analytics
Retrieve account-level call analytics including SLA, connect rate, and durations.
Get Agent Analytics
Retrieve per-agent call performance metrics.
Get Number Analytics
Retrieve per-phone-number call metrics.
List Contacts
Retrieve a paginated list of all contacts with optional filtering.
Get Contact
Retrieve details of a specific contact by ID.
Create Contact
Create a new contact with name, phone, email, and other details.
Update Contact
Update an existing contact’s information.
Update Contact Status
Add or remove a contact from blacklist, DND, or DNM lists.
Delete Contact
Delete a contact by ID or phone number.
Bulk Add Contacts To Blacklist
Bulk add contacts to DND, DNM, or blacklist.
List Blacklisted Contacts
Retrieve all contacts on the blacklist, DND, or DNM lists.
Get Unified Credentials
Get the current JustCall connection’s unified credentials and identity.
IAM Auth Test
Validate the current JustCall API key/secret pair and return the raw, unmapped /v2.1/users response (first page, single…
List Unified Groups
List unified groups in JustCall.
Get Unified Group
Get a unified JustCall group by ID.
List Unified Organizations
List unified organizations in JustCall.
Get Unified Organization
Get a unified JustCall organization by ID.
List Unified Resource Types
List unified resource types in JustCall.
List Unified Resource Users
List unified resource users in JustCall.
List Unified Roles
List unified roles in JustCall.
Get Unified Role
Get a unified JustCall role by ID.
List Unified Users
List unified users in JustCall.
Get Unified User
Get a unified JustCall user by ID.
List Phone Numbers
Retrieve a paginated list of all phone numbers in the account.
Get Phone Number
Retrieve details of a specific phone number by ID.
Detect Incoming Number
Detect phone number type (Mobile, Landline, VOIP) and carrier.
List Sales Dialer Calls
Retrieve a paginated list of all Sales Dialer calls.
Get Sales Dialer Call
Retrieve details of a specific Sales Dialer call by ID.
List Campaigns
Retrieve all Sales Dialer campaigns.
Get Campaign
Retrieve details of a specific Sales Dialer campaign.
Create Campaign
Create a new Sales Dialer campaign.
Update Campaign
Update an existing Sales Dialer campaign.
List Campaign Contacts
Retrieve all contacts in a specific campaign.
Add Contact To Campaign
Add a contact to a Sales Dialer campaign.
Remove Contact From Campaign
Remove a contact from a Sales Dialer campaign.
List Sales Dialer Contacts
Retrieve all Sales Dialer contacts.
Get Sales Dialer Contact
Retrieve details of a specific Sales Dialer contact.
Create Sales Dialer Contact
Create a new Sales Dialer contact.
Update Sales Dialer Contact
Update an existing Sales Dialer contact.
Delete Sales Dialer Contact
Delete a Sales Dialer contact by ID.
Bulk Import Sales Dialer Contacts
Bulk import contacts to the Sales Dialer.
Get Bulk Import Status
Check the progress of a bulk contact import.
Bulk Add Contacts To DNCA
Bulk add contacts to the Do Not Call Again list. contact_ids and contact_numbers are mutually exclusive — provide only o…
List Sales Dialer Contact Custom Fields
Retrieve the custom field schema for Sales Dialer contacts.
Get Sales Dialer Agent Analytics
Retrieve agent and campaign performance metrics for Sales Dialer.
List Texts
Retrieve a paginated list of all SMS and MMS messages.
Get Text
Retrieve details of a specific text message by ID.
Send SMS/MMS
Send an SMS or MMS message to a phone number.
Check Reply
Check the most recent inbound SMS reply from a contact.
List Tags
Retrieve all SMS tags in the account.
Get Tag
Retrieve details of a specific SMS tag.
Create Tag
Create a new tag for SMS categorization.
Delete Tag
Delete an SMS tag by ID.
List Threads
Retrieve all SMS conversation threads.
Get Thread
Retrieve a specific SMS conversation thread with its messages.
Add Tag To Thread
Add a tag to a JustCall number and contact conversation thread.
Remove Tag From Thread
Remove a tag from a conversation thread.
List Users
Retrieve a paginated list of all agents/users in the account.
Get User
Retrieve details of a specific user/agent by ID.
Update User Availability
Update an agent’s availability status for call routing.
List User Groups
Retrieve all user groups (teams) in the account.
Get User Group
Retrieve details of a specific user group by ID.
Create User Group
Create a new user group (team) in the account.
Update User Group
Update an existing user group’s name, extension, or members.
Delete User Group
Delete a user group by ID.
List Voice Agents
Retrieve all configured AI Voice Agents.
Initiate Call
Trigger an outbound call from an AI Voice Agent.
List Subscribed Webhooks
Retrieve all subscribed webhook events.
Add URL To Webhook
Subscribe a URL to receive webhook events.
Remove URL From Webhook
Remove a URL from a webhook subscription.
List Messages
Retrieve a paginated list of all WhatsApp messages.
Get Message
Retrieve details of a specific WhatsApp message by ID.
Send Message
Send a text, template, or media WhatsApp message.
List Templates
Retrieve all approved WhatsApp message templates.
Check Message Reply
Check if a WhatsApp reply has been received from a contact.
Events
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No tags found
24 events
Event
Description
Tags
Webhook URL Validation
Acknowledges JustCall’s webhook URL validation request.
Verification
Call Incoming Webhook
Processes JustCall call.incoming webhook events, fired when an incoming call starts ringing.
CallsWebhooks
Call Initiated Webhook
Processes JustCall call.initiated webhook events, fired when an outgoing call is initiated.
CallsWebhooks
Call Answered Webhook
Processes JustCall call.answered webhook events, fired when a call is answered.
CallsWebhooks
Call Enters Queue Webhook
Processes JustCall call.enters_queue webhook events, fired when a call enters a call queue (top-level queue_position giv…
CallsWebhooks
Call Exits Queue Webhook
Processes JustCall call.exits_queue webhook events, fired when a call leaves a call queue (top-level exit_reason explain…
CallsWebhooks
Call Completed Webhook
Processes JustCall call.completed webhook events, fired when a call ends.
CallsWebhooks
Call Missed Webhook
Processes JustCall call.missed webhook events, fired when a call is missed.
CallsWebhooks
Call Voicemail Webhook
Processes JustCall call.voicemail webhook events, fired when a caller leaves a voicemail.
CallsWebhooks
Call Updated Webhook
Processes JustCall call.updated webhook events, fired when fields on an existing call are updated (partial payload with…
CallsWebhooks
Call AI Generated Webhook
Processes JustCall jc.call_ai_generated webhook events, fired when JustCall AI finishes generating insights (summary, se…
CallsWebhooks
Call AI Voice Agent Webhook
Processes JustCall call.ai_voice_agent webhook events, fired when an AI voice agent executes actions on a call.
Voice AgentsWebhooks
SMS Sent or Received Webhook
Processes JustCall sms.sent_received webhook events, fired when an SMS is sent or received.
SMSWebhooks
SMS Sent Webhook
Processes JustCall sms.sent webhook events, fired when an SMS is sent.
SMSWebhooks
SMS Received Webhook
Processes JustCall sms.received webhook events, fired when an SMS is received.
SMSWebhooks
SMS Status Updated Webhook
Processes JustCall sms.status_updated webhook events, fired when the delivery status of an SMS changes.
SMSWebhooks
WhatsApp Message Sent Webhook
Processes JustCall whatsapp.message_sent webhook events, fired when a WhatsApp message is sent.
WhatsAppWebhooks
WhatsApp Message Received Webhook
Processes JustCall whatsapp.message_received webhook events, fired when a WhatsApp message is received.
WhatsAppWebhooks
WhatsApp Message Status Updated Webhook
Processes JustCall whatsapp.message_status_updated webhook events, fired when the delivery status of a WhatsApp message…
WhatsAppWebhooks
Sales Dialer Call Completed Webhook
Processes JustCall sd.call_completed webhook events, fired when a Sales Dialer campaign call ends (requires the Pro plan…
Sales DialerWebhooks
Sales Dialer Call Updated Webhook
Processes JustCall sd.call_updated webhook events, fired when fields on a Sales Dialer call are updated (partial payload…
Sales DialerWebhooks
Sales Dialer Call AI Generated Webhook
Processes JustCall sd.call_ai_generated webhook events, fired when JustCall AI finishes generating insights for a Sales…
Sales DialerWebhooks
Contact Status Updated Webhook
Processes JustCall jc.contact_status_updated webhook events, fired when a contact is added to or removed from the DND, D…
ContactsWebhooks
Appointment Scheduled Webhook
Processes JustCall appointment.scheduled webhook events, fired when an appointment is booked on a JustCall calendar.
AppointmentsWebhooks