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ServiceNow connector

Back to the connector overview, authentication methods, and actions.
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24 Sept 2026
bug-fixDelete actions now confirm the deleted record ID, and problem, change request, knowledge article, and knowledge category actions accept previously missing fields (workaround, category, change model, justification and plans, search keywords, parent knowledge base). Guidance for resolving incidents and editing published articles is corrected.
servicenow_create_catalog_request_item, servicenow_create_change_request, servicenow_create_incident, servicenow_create_kb_category, servicenow_create_knowledge_article, servicenow_create_user, servicenow_delete_catalog_request, servicenow_delete_catalog_request_item, servicenow_delete_change_request, servicenow_delete_group, servicenow_delete_incident, servicenow_delete_knowledge_article, servicenow_delete_problem, servicenow_delete_table_record, servicenow_delete_task, servicenow_delete_user, servicenow_delete_webhook, servicenow_update_change_request, servicenow_update_incident, servicenow_update_knowledge_article, servicenow_update_problem
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18 Sept 2026
new-feature data-syncAdded DataSync support to sixteen list actions (incidents, problems, change requests, tasks, catalog requests and items, knowledge articles and categories, knowledge bases, users, groups, roles, role assignments, locations, departments, and tables) so their records can be periodically synced by full refresh.
servicenow_list_catalog_request_items, servicenow_list_catalog_requests, servicenow_list_change_requests, servicenow_list_departments, servicenow_list_groups, servicenow_list_incidents, servicenow_list_kb_categories, servicenow_list_kb_knowledge_bases, servicenow_list_knowledge_articles, servicenow_list_locations, servicenow_list_problems, servicenow_list_tables, servicenow_list_tasks, servicenow_list_user_role_assignments, servicenow_list_user_roles, servicenow_list_users
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31 Aug 2026
bug-fixFixed table metadata, column, choice list, and reference qualifier lookups ignoring the requested table and returning unfiltered results.
servicenow_get_choice_list, servicenow_get_reference_qualifiers, servicenow_get_table_metadata, servicenow_list_table_columns
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16 Jul 2026
guide-changesRewrote Basic Auth and API Key connection guides with portal screenshots, prerequisites, StackOne credential mapping, and corrected navigation and policy-setup steps for the current ServiceNow UI.