Action

Description

Required scopes

List Accounts

Retrieve a paginated list of accounts from Zoho Desk. Returns account information including name, industry, and contact...

Get Account

Retrieve detailed information about a specific account by its ID. Returns complete account data including name, industry...

Create Account

Create a new account in Zoho Desk. Requires accountName at minimum.

Update Account

Update an existing account in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete Accounts

Move specified accounts to the Recycle Bin in Zoho Desk. Supports bulk deletion by providing multiple account IDs.

List Agents

Retrieve a paginated list of agents from Zoho Desk. Returns agent information including name, email, status, and role as...

Get Agent

Retrieve detailed information about a specific agent by their ID. Returns complete agent data including profile, role, a...

Add Agent

Add a new agent to your Zoho Desk help desk. Requires email, last name, department associations, and role permission typ...

Update Agent

Update an existing agent's details in Zoho Desk. All fields are optional - only provided fields will be updated.

List Contacts

Retrieve a paginated list of contacts from Zoho Desk. Returns contact information including name, email, phone, and acco...

Get Contact

Retrieve detailed information about a specific contact by its ID. Returns complete contact data including name, email, p...

Create Contact

Create a new contact in Zoho Desk. Requires lastName at minimum.

Update Contact

Update an existing contact in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete Contacts

Move one or more contacts to the Recycle Bin. Contacts can be restored from trash if needed.

List Tickets By Contact

Retrieve a paginated list of tickets received from a specific contact. Returns ticket information filtered by contact.

List Departments

Retrieve a paginated list of departments from Zoho Desk. Returns department information including name, description, and...

Get Department

Retrieve detailed information about a specific department by its ID. Returns complete department data including name, de...

Add Department

Add a new department to your Zoho Desk help desk portal. Requires name and at least one associated agent.

Update Department

Update an existing department in Zoho Desk. All fields are optional - only provided fields will be updated.

Enable Department

Enable a previously disabled department in Zoho Desk.

Disable Department

Disable a department in Zoho Desk. Moves agents to another department and optionally moves emails.

List Organizations

Retrieve a list of all organizations (portals) accessible to the authenticated user. Returns organization details includ...

Get Organization

Retrieve detailed information about a specific organization by its ID. Returns organization settings, configuration, and...

List Skills

Retrieve a paginated list of skills from a department in Zoho Desk. Returns skill information including name, status, an...

Get Skill

Retrieve detailed information about a specific skill by its ID. Returns complete skill data including name, description,...

Create Skill

Create a new skill in Zoho Desk. Requires name, status, skillTypeId, and criteria (including pattern).

Update Skill

Update an existing skill in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete Skill

Delete a specific skill from Zoho Desk by its ID. Returns 204 on success with no response body.

List Skill Types

Retrieve a paginated list of skill types from Zoho Desk. Skill types enable categorization of different competency class...

Get Skill Type

Retrieve detailed information about a specific skill type by its ID.

Create Skill Type

Create a new skill type in Zoho Desk. Requires name and departmentId.

Update Skill Type

Update an existing skill type in Zoho Desk. Only name can be updated.

Delete Skill Type

Delete a specific skill type from Zoho Desk by its ID. Returns 204 on success with no response body.

List Tickets

Retrieve a paginated list of all tickets from Zoho Desk. Returns ticket information including subject, status, priority,...

Get Ticket

Retrieve detailed information about a specific ticket by its ID. Returns complete ticket data including subject, status,...

List All Associated Tickets

Retrieve a paginated list of tickets associated with you from the help desk. Returns tickets based on filters like depar...

Create Ticket

Create a new support ticket in Zoho Desk. Requires subject and departmentId at minimum.

Update Ticket

Update an existing ticket in Zoho Desk. All fields are optional - only provided fields will be updated.

Move Tickets To Trash

Move one or more tickets to the Recycle Bin. Tickets can be restored from trash if needed.

Move Ticket

Move a ticket from one department to another. Can also move forum tickets to a different community sub-category.

List Webhooks

Lists all webhooks configured in the help desk.

Get Webhook

Retrieves a single webhook by ID.

Create Webhook

Creates a new webhook subscription in the help desk.

Update Webhook

Updates an existing webhook subscription.

Delete Webhook

Deletes an existing webhook subscription.