63 actions

Action

Description

Get Organization Info

Get details of the organization associated with the API token

List Issues

Get a list of issues within a specified time range

Search Issues

Search for issues by a given filter

Get Issue

Get details of a specific issue by ID

Create Issue

Create a new issue with specified title and body

Update Issue

Update an existing issue by ID

Get Issue Messages

Get all messages on an issue

Get Issue Threads

Get all threads on an issue

Create Issue Thread

Create a new internal thread on an issue

Reply To Issue

Send a customer-facing reply on an issue

Create Internal Note

Post an internal note on an issue thread

Redact Message

Permanently redact a message's content

Delete Message

Permanently delete a message from an issue

Delete Issue

Permanently delete an issue by ID (Admin only)

Snooze Issue

Snooze an issue until a specified date and time

Get Issue Followers

Get the list of followers for an issue

Manage Issue Followers

Add or remove followers to/from an issue

List Contacts

Get a paginated list of all contacts

Get Contact

Get a contact by its ID

Search Contacts

Search for contacts by a given filter

Create Contact

Create a new contact with specified email and optional metadata

Update Contact

Update an existing contact by ID

Delete Contact

Permanently delete a contact by ID (Admin only)

List Accounts

Get a paginated list of all accounts

Get Account

Get an account by its ID or external ID

Create Account

Create a new account with specified name and optional metadata

Update Account

Update an existing account by ID or external ID

Search Accounts

Search for accounts by a given filter

Update Multiple Accounts

Update multiple accounts in bulk with specified properties

Delete Account

Permanently delete an account by ID (Admin only)

List Custom Fields

Get all custom field definitions for a specified object type

Get Custom Field

Get a custom field definition by ID

Update Custom Field

Update an existing custom field definition by ID

Search Feature Requests

Search or list feature requests with filters and semantic search

Get Feature Request

Get a feature request by ID with optional evidence

Update Feature Request

Update an existing feature request by ID

Delete Feature Request

Permanently delete a feature request by ID

List Knowledge Bases

Get all knowledge bases in the organization

Create Article

Create a new article within a knowledge base

Get Article

Get a knowledge base article by ID

Update Article

Update an existing knowledge base article by ID

Delete Article

Permanently delete a knowledge base article by ID

List Tags

Get all tags in the organization

List Teams

Get a list of teams in the organization

Get Team

Get a team by its ID

Create Team

Create a new team with name and optional members

Update Team

Update an existing team by ID

List Ticket Forms

Get all ticket forms in the organization

List User Roles

Get a list of all user roles

List Users

Get a list of users in the organization

Get User

Get a user by its ID

Update User

Update an existing user by ID

Get Unified Credentials

Get the current Pylon connection's unified credentials and identity.

List Unified Groups

List unified Pylon Teams as IAM groups.

Get Unified Group

Get a unified Pylon Team as an IAM group by ID.

List Unified Organizations

List the single unified Pylon organization for this API token.

Get Unified Organization

Get the unified Pylon organization for this API token.

List Unified Resource Types

List unified resource types in Pylon.

List Unified Resource Users

List unified resource users for a Pylon team.

List Unified Roles

List unified Pylon user roles (default and custom).

Get Unified Role

Get a unified Pylon user role by ID.

List Unified Users

List unified Pylon teammates (internal users), not Contacts or Accounts.

Get Unified User

Get a unified Pylon teammate (internal user) by ID.